Shipping Policy - Smash Store

1. Order Processing

Orders are processed within 1 to 2 business days after confirmation of payment.

Orders placed on weekends or holidays will be processed the next business day.

In case of high demand or special events, processing time may be extended, which will be informed in a timely manner.

2. Shipping Methods and Times

We offer the following shipping options:

Standard Shipping: Delivery within 3 to 5 business days.

Express Shipping: Delivery within 1 to 2 business days.

In-Store Pickup: Customers can pick up their order at any of our points of sale at no additional cost. You will be notified when the order is ready for pickup.

Delivery times may vary depending on the location of the recipient and the availability of the courier service.

3. Shipping Costs

Shipping costs are calculated based on the delivery location.

We offer free shipping on orders over $150.

Any additional fees, such as taxes or customs duties on international shipments, are the responsibility of the customer.

4. Delivery

The products offered on SMASH are available for shipment only within Puerto Rico.

Currently, we do not offer shipping outside of Puerto Rico. If you are located outside Puerto Rico and wish to inquire about international shipping, please contact us at smashstorepr@gmail.com. Be sure to provide the following information in your email:

Shipping Address
Postal Code
City
Country

We’ll be happy to assist you with your inquiry.

5. Delivery and Shipping Problems

It is the customer's responsibility to provide a correct and complete delivery address.

In case the package is returned due to incorrect address or absent recipient, additional costs for reshipment will be applied.

If the package arrives damaged or incomplete, the customer must notify us within 48 hours of receipt.

6. Exceptions and Special Cases

We are not responsible for delays caused by events beyond our control, such as natural disasters, strikes or customs delays.

In times of high demand, delivery times may be extended.

7. Contact

If you have any questions or problems with your shipment, please contact us through our email or customer service number.